What is your experience with crowdfunding?
We have learnt many valuable lessons from our 5 previous projects that we successfully funded and for which we delivered the rewards to approximately 2,200 backers. Just like we did previously, we have partnered with the Italian workshop that helped us deliver the very high-quality Belt REINVENTED buckles to happy backers around the world.
Thank you for your trust and we look forward to hearing your feedback once we have delivered the La Marque to your doorstep.
Last updated: March 31, 2020 10:34
Can I change the shipping address for my perk after I submit the survey?
Yes, once you have submitted the BackerKit Survey, there will still be a period of approximately 2 to 3 weeks when you will be able to change your address. After this period, it may still be possible, but to do so, you will need to contact us here: [email protected]
Last updated: May 22, 2020 02:50
What will be the font used for the Personalisation Add-On
The font used is Crimson Roman.
Last updated: May 22, 2020 02:58
What color will the personalised text be?
We use a laser process to engrave the initials on the La Marque pens, therefore the color of the text will be a dark grey, almost black.
Last updated: May 22, 2020 02:59
Can other types of alphabets or special characters be used for the personalisation?
We are only able to personalize text using the Latin alphabet.
Special characters can not be used.
Last updated: May 22, 2020 03:03
Does the La Marque Octagon or Quadrum models come with an ink refil?
No, the La Marque pens do not come with a refill inside the standard package. This can be included by choosing the Add-On, or you can choose to find an ink refill that you prefer by reading the details on the Indiegogo page, where you will find the list of models that fit the La Marque pens.
Last updated: May 22, 2020 03:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.